Return & Refund Policy

We aim to provide our customers with an excellent shopping experience. If you are not satisfied with your purchased item or encounter any issues, we will handle it according to the following return and refund policy.

Return Policy
Return Period
You may request a return within 30 days of receiving the item. We cannot accommodate requests for orders beyond this period.

Return Conditions

Items must be unused and retain their original packaging.

Items must show no damage or alterations.

For returns due to quality defects or incorrect shipments, we will cover the return shipping costs.

Please include proof of purchase (such as your order number or receipt) with the returned item.

Return Procedure

Contact our Customer Support team and provide your order number and reason for return.

We will provide the return address and detailed instructions.

Safely package the item and ship it to the specified address. Please pack carefully to prevent damage during transit.

Refund Policy
Refund Timeline
Refunds will be processed within 7 business days after the returned item arrives and is inspected.

Refund Method
Refunds will be issued via the original payment method.

For credit card payments, the refund will be credited back to the card.

Refund Conditions

We will issue a full refund if the item has a quality issue or was delivered incorrectly.

For returns due to personal reasons, the refund amount may be reduced by the shipping cost.

Exchange Policy
Exchange Period
Please request an exchange within 30 days of receiving the item.

Exchange Conditions

The item must be unused and retain its original packaging.

The replacement item must be the same type, color, and size as the original item.

Exchange Procedure

Contact our Customer Support Team and provide your order number and exchange request.

We will provide details on how to proceed with the exchange.

Special Cases
Damage or Loss
If an item is damaged or lost during shipping, please contact us within 48 hours of receiving the item. Depending on the specific circumstances, we will process a refund or replacement.

Non-Returnable/Non-Exchangeable Items

Customized or made-to-order items.

Opened consumables or hygiene products.

Contact Us
If you have any questions or concerns, please contact our Customer Support Team anytime:

Email: hnhzhqt@gmail.com

Phone: +8617623696212

Thank you for your understanding and cooperation!